doughboy5499 wrote:I got my letter last week. BUT, I went and got the replacement cables at autozone over the summer. Have no reciept so I guess I did not wait long enough. That kinda sucks. Oh well, I needed them when I bought them. I was moving a hot tub in the bed and did not want to break the only cable I had intact at the time. One was already broke. OH WELL
It is best to build a good relationship with your local GM dealer. You need them more than they need you.Torskdoc wrote:...I just LOVE MORONS!!
green02crew wrote:I wish I hadn't replaced mine on my own knowing that they were free from the dealer... Oh well!
I did but, I am sorry to say that I recently threw mine out.JaVeRo wrote:.......Has anyone received a letter on the 2002?.......
JaVeRo wrote:...I recently bought a 2002 crew with the original cables, one of which is only hanging on by the plastic coating. ......Has anyone received a letter on the 2002?
Yes, I got one almost a year ago. It's been sitting on my desk under a pile of other stuff I have been putting off getting to almost as long. I'll surely be digging it out as soon as one snaps thoughJaVeRo wrote:Has anyone received a letter on the 2002?
GM Special Policy Letter wrote:SPECIAL POLICY NOTICE
Your vehicle is involved in a special policy 06020
You or your Chevrolet dealer should inspect the tailgate cables for corrosion per the attached inspection procedure or online video found at www.gm/cables
Your dealer will perform this inspection for you at no charge
City, State Zipcode
Dear Your Name Here:
As the owner of a 2001 Model year Chevrolet S-10, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 2001 model year S-10 vehicles equipped with galvanized steel tailgate support cables may have a condition where the cables can corrode and fracture when loads are applied to them. If one or both tailgate support cables were to break, cargo and/or individuals positioned on the tailgate could drop to the ground possibly resulting in cargo damage and/or personal injury.
Owners should NEVER permit an individual to sit on the opened (horizontal) tailgate when a vehicle is in motion. Even when the vehicle is operated at slow speeds, individuals seated on the tailgate can easily lose their balance in response to vehicle maneuvers, unexpected jolts due to road conditions, etc. Individuals who fall to the ground or pavement from a moving vehicle may be seriously injured or killed.
What have we done?
General Motors is providing you with an additional warranty coverage to cover corrosion on galvanized steel support cables. If this condition occurs on your vehicle within 12 years of the date that your vehicle was originally placed in service, regardless of vehicle mileage, the condition will be repaired for you at no charge
What should you do?
You should determine which of the two options below better suit your preference and vehicle usage.
Option 1: You may choose to have your galvanized steel tailgate support cables inspected yearly. You can perform this inspection yourself according to the inspection procedure included with this letter, or as shown on the online video at www.gm/cables, or you can take your vehicle to your Chevrolet dealer and they will inspect the cables for you at no charge. If a cable shows signs of corrosion, both cables will be replaced with stainless steel cables at no charge to you. If you choose this option, and you would like your dealer to perform the inspection, you should contact the service department to schedule an appointment that is convenient for you. Keep this letter with your other important glove box literature for future reference.
Option 2: If you have any concerns about frequency or effectiveness of the inspection procedure, discuss them with your dealer. If you are not satisfied that the regular inspection is an appropriate way to assure the intended performance of your cables, or you are unwilling to inspect the cables, your dealer will replace your galvanized support cables with stainless steel support cables.
Did you already pay for this repair?
The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid to have your galvanized steel support cables replaced because of corrosion.
All replacement tailgate support cables that have been purchased prior to August 2006 were made of galvanized steel and will need the be inspected annually as outlined in the enclosed inspection procedure.
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Customer and Relationship Services
HenryJ wrote:If you have any problems you need to deal with GM customer service directly.
Chevrolet Customer Assistance Center : 1-800-222-1020. (In Canada, contact GM of Canada Central Office in Oshawa by calling 1-800-263-3777: English, or 1-800-263-7854: French.)
They will educate the dealer and resolve the problem.
Torskdoc wrote:Special Policy 06020 was SUPERCEDED by 06020A in 2006. They may have been looking at the wrong TSB.
ALSO THE TSB deliniates which vehicles ARE covered by VIN Breakpoints. Unfortunately the possibility, however slight, exists that James' vehicle is not covered due to falling outside the parameters of the VIN breakpoints.
Here's the campaign info I copied off ALLDATA, as I have a 2002.
(edited for clarity)
Involved are certain 2000-2003 Chevrolet S10 and GMC Sonoma vehicles built within the VIN breakpoints shown.
2002 Chev S-10 28100005 to 28265796
2k100013 to 2k241686
HCO4x4 wrote:no just the straps. my tailgate dosent have any damage but the letter says they have to replace it if you have damage.
HCO4x4 wrote:ok thanks a lot, mine have been broken since i got the truck. the tailgate is a little bent from dropping so low do you think theyll replace it?
I know the feeling, "Little John"04crewvt wrote:.........................I seem to have inherited a flock of ducks would anyone else like to take them off my hands?
Corn fed?04crewvt wrote:I seem to have inherited a flock of ducks would anyone else like to take them off my hands?
Perhaps the last model yr S-10 pick ups were sold. Not theYellowCrewCabber wrote:True, but we are unique since we own the last year model the S-10 was sold.
YellowCrewCabber wrote: last year model the S-10 was sold
Yuppaintballrocker wrote:... anyone else get this postcard?
X2! At least it wasn't another bill.HenryJ wrote:Yuppaintballrocker wrote:... anyone else get this postcard?
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